Awaiting Biometrics (Stage 3)

SEF Faro appointment. Arrived the night before via Alfa pendular, it was nice but made me motion sick because of the rolling

Stayed at residencial a dosa, which is fine. Don’t recommend them but they’re cheap. The lady at the desk was very very nice at least

Meeting our lawyer at 11 for an 1130 appointment and then a 230 appointment but if we’re lucky they’ll let us do both at once

We get to the faro SEF Office half an hour early and meet our lawyer, it’s in a little mall with a bunch of nice shops for the locals (groceries, meat, etc) and restaurants. The SEF are in what is basically a big public service food court. The SEF is one of the busier areas so we sit elsewhere. The ticket system is down so they’re just calling people by name it sounds like

At about 1230 our lawyer gets called up and I stand over her shoulder (no extra seats). Documents are gone over one by one and my wife and I had to sign a few things, I chatted with my lawyer and the sef lady a bit em portuguĆŖs, She was very nice and helpful. We didn’t have our boarding passes for the flight into Lisbon, but I was able to email them to the sef lady and it was all good. I had asked my lawyer if we needed them and they didn’t say anything, but having read here I wasn’t caught off guard.

By 1315 we were all done and pictured/fingerprinted, the photo is NOT flattering with the lighting they use, and it didn’t help that my razor broke this morning :pensive:

We got a pair of documents saying we submitted everything and now we’re walking around faro enjoying o sol

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Congrats. Do you have the same odd sense of anti-climax I had? A year of waiting, then it’s done in less time than a haircut.

I had the same experience though - despite all the criticism the SEF gets on here and elsewhere due to the backlogs, the lady who helped us couldn’t have been nicer.

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Congrats!

We also had our biometrics done in Faro, so I know exactly what you experienced - right down to the request for boarding passes. It caught us off guard and we didn’t have hard copies on our person - they were back in our hotel. Unfortunately, we were not offered the option of simply emailing them directly to the SEF officer. I had to scramble down to the newspaper/tabacco kiosk in front of the building, and email the BP’s to the kiosk clerk. She, in turn, printed them for me - at a nominal cost.

I know how you are feeling. It is definitely a relief after all the anxiety.

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No, probably mostly because I didn’t have to wait long for biometrics. I was pre-approved in February and biometrics today, so fairly quick.

As for the documents missing, the sef lady let us email them to her and she printed them out right away

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Excluding all other problems at the moment, this is a good sign and gives me a little hope!

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Congratulations! One milestone over :upside_down_face:

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Congrats Garrett! I am glad to hear you had a positive experience!

Unfortunately, I have a Faro SEF nightmare to report.

I attended SEF Faro with my lawyer on 6th April. I had asked my lawyer if I should still attend, given the SEF strike, which I had found out about from a Nomad Gate post on another thread (I think), after the appointment had been scheduled.

My lawyer told me I should attend as there were no alternative appointments in the system. There was also no notification from SEF advising that I should not attend, and from all the horror stories here on Nomad Gate of applications disappearing into the ether when people try to reschedule, I knew I had no choice but to attend as scheduled. So I flew to Portugal, on my own, last Wednesday. (Husband was NOT called, under family reunification … but he couldn’t have flown anyway as he had an operation four days before I flew :weary:).

Like yourself, I stayed overnight, nearby … to make sure I would be at the SEF offices in plenty of time for my 2.30 appointment. I met my lawyer at 2pm and we made our way to the SEF ā€œareaā€, walking through the food court and other ā€œcitizen service areasā€ as you described. At the SEF area, two members of SEF staff were at their desks and working. The other desks were empty with a photocopied sign on the partition glass saying ā€œGreveā€ (strike) and some further info in Portuguese.

My lawyer approached one of the staff. I could immediately tell from the body language that my appointment was NOT going to happen. Lots of shaking of the SEF lady’s head and shrugging of her shoulders.

Eventually my lawyer came back over to me and told me that because of the strike, my appointment was not happening. Apparently, the two SEF staff were processing people for other Visa types - but didn’t work on my GV Type!

My lawyer asked if they would produce a letter to state that I had attended for the appointment, but that due to the strike, the appointment did not happen. The SEF lady refuses. My lawyer asks why not. The SEF lady says ā€œ if I was not sitting here, you could not ask me that questionā€. Unbelievable!!!

We left. My lawyer remarks on how calm I am. I say ā€œ what’s the point in shouting and screaming about it. Is that going to change anything?ā€ She agreed it wouldn’t! She took me back to Faro airport and I flew home.

Don’t get me wrong - I am far from calm about what’s happened. In fact I am so mad, it’s taken me a week to calm down sufficiently to post this update! I bent over backwards to expedite obtaining a new police report for this appointment, & got it notarised and apostilled - all on a priority basis. I booked expensive flights (due to short notice and the Easter Holiday period), as well as hotel and taxi costs etc. So the whole experience has cost me a lot of money and all for absolutely nothing as I 100% failed to achieve the objective - to be received and processed for my Biometrics appointment .

But more than my anger and frustration about last week, I am now REALLY , REALLY concerned about what will happen with my application. Will SEF realise that my appointment didn’t happen because of the strike, and will I get called again :woman_shrugging:? If so, will it happen in the next 90 days, so that I can use the police certificate I have just gone to great lengths to obtain :woman_shrugging:. Or of much greater concern …. will my whole GV application now get ā€œstuck /lostā€ in the system - like some of the really unfortunate nomad gaters I have read about, who couldn’t attend their appointments in 2020 due to COVID restrictions, and have never been invited again. Will I have to therefore sue SEF to get my application ā€œunstuckā€ :woman_shrugging:, and if so, how long do I wait until I judge my application has stalled in their system :woman_shrugging: ?

I have so many questions right now, and absolutely no idea what the way forward will be.

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Talk with your lawyers immediately about a lawsuit. It’s pretty clear that that’s the only way to hold the sef accountable

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I agree with garrett. Don’t wait around hoping SEF magically takes the strike into account, just initiate the lawsuit process now.

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So sorry to hear that. You have only 2 options at your disposal now. Either withdraw to get out of this mess and be at peace or file a lawsuit. An appointment which was not completed means your application is lost forever in the system. There are many such people in this situation in this forum.

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My residence card was finally issued and is now valid, i.e. I can legally reside in Portugal from now on.
Renewal is in April 2025, and between now and then I have to have the 14 days of stay in Portugal (collecting invoices, bills, etc.).
Invested Jul '21, got the card on Apr '23, i.e. ~20 months from start to finish.
Hope all goes well for everyone else, too.

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I really feel so sad and sorry for you. I hope something works out for you. Please file a complaint and a case, that’s your best option. :anguished:

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Congratulations!

When did you do your biometrics?

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And where!

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I think he said it was August 2022 in Coimbra

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Biometrics were done on Aug '22, in Coimbra. I recommend it if you can choose: quite empty, and it went fast.

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We did our biometrics 2 weeks ago in Lisbon and it only took 30 minutes for 5 of us, no questions asked!

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It’s interesting the reports of quick service at the biometrics appt itself for some of the most backed up SEF offices (Lisbon, specifically, but coimbra too)

Whereas Faro was pretty busy and apparently the faster one for actually approving people

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Did anyone here done biometric at Porto? Would appreciate any feedback for Porto. Me and my family have appointment at Porto next month. TYA.

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I did my biometrics in Porto in Nov 2021. The appointment was remarkably quick and easy to do (to the point it felt like a wasted flight to get that done). My lawyer and I went in. She had me wait in the lobby to prep with docs, then invited me in. A few quick questions, signature, finger prints, picture and done. Faster/easier than I’ve gotten a driver’s license renewal in the states! As for timing after that, it took Porto about 6 months from appointments to getting the card. Couldn’t get my wife and kids done at that time (no appointment slots) so it was another 8 months until we got appointments for them in Lisbon. We’re at month 10 and still waiting for cards for them…

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