ARI Holders (Stage 5)

The online renewal procedure is for all resident card renewals and does not involve the ARI website - so should not involve any SEF registration number, but the alphanumeric number on your existing card. Login at this location Registo with a valid email (can be a new email).

Perhaps read and follow the procedure given here Biometrics for Renewals - #214 by minimaxr

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@tkrunning Can you please surface the updated online renewal process as a top level post or something? There are multiple versions buried in this thread. I think it is useful and comprehensive summary of the community experience with renewal, and there are a few quirks buried in the process which new members attempting renewal would do well to avoid, given that other forum members found them by bitter experience.

Please feel free to edit and reuse the information in any way you see fit, no attribution necessary.

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Thanks, I did read the process above and experienced this issue with the SEF portal and the alphanumeric number on my card. Attorneys (PLMJ) have said this is a common issue and SEF had informed them that some cases would return this error. Apparently SEF needs to be contacted to fix.

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My commiserations! Wasn’t clear from your post where you had logged in. Hope it gets resolved soon.

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Thanks! Will update - if anyone has any similar experiences with needing to contact SEF about SEF portal registration issues (method of contact, how long they took to respond, etc) let me know, much appreciated!

My friend, whose ARI card was expiring on 14 March 2023, was having exactly same issue in January when the previous quarter online renewal opened. She provided her original passport to her lawyer on 1 or 2 February when she was in Lisbon and passport was returned to her on the same day evening. She did not know how her lawyer contacted SEF. The issue was resolved in approximately 20 days: from discovery to being able to generate DUC on SEF RENEWAL (not ARI) portal and make payment. Her new ARI card issuing date is 10 Feb 2023.

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This is very helpful, thank you. My lawyers have just said that last week they went to SEF in person to resolve this for me and a number of other clients but were told that it has to be done via email - apparently a technical “informatic” issue on SEF’s side.

I’ve created a huge link to it at the top of the thread:

Feel free to also create a new “how-to” topic with the instructions as the initial post. If you do, please let me know and I’ll pin it.

EDIT: The topic is live here:

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@IME @Onward just a quick update as Mike mentioned not knowing if I am on ARI - I missed that message as it was a busy month.

My residence permit is for professional activity, and I came to Portugal on a D7 visa (back then also used for digital nomads). Hope that helps and that you will be able to renew yours as planned!

Adding some additional information in case anyone is googling regarding Renovação Automática on SEF (that is how I found this forum and it helped me massively to know I’m not the only one with issues):

On my end, the renewal status on the SEF website is now “completed” / “concluido”. Not sure if that means they reviewed and extended my permit, but I am hopeful it was the case.

The renewal cost around 170 euros total.

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That’s what I thought cause I don’t recall you mentioned ARI which costs more than 10 times the D7 auto renewal fee btw :face_with_symbols_over_mouth:
Anyway, congrats and hopefully ARI RP holders can still renew on upcoming months, cheers!

anyone had any luck for auto renewal or to book an appointment for ARI renewal (on second or third stay card renewal), i got my ARI first in 2018, and renewed on 2020, now, i am waiting for my third renewal which is long expired

anyone in the same shoe?

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If you look earlier on this thread, several people whose cards expired last year managed to renew - eg ARI Holders (Stage 5) - #344 by eugyppius.
The “HOW TO” is provided here: HOW-TO: GV Automatic Online Renewal Procedure (Jan 2023→). Be aware that you do not renew at the ARI site, but here Registo.

tried auto renewal for at least a month, but no luck, my ari record (NIF) seem to be wrong on the ARI website, but correct on my card


There has not been a single appointment on ARI.sef.pt since dec 2020, i tried daily


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You refer to the “ARI website” and “not a single appointment on ARI.sef.pt”.
Did you use the HOW TO above?
You should not be going to the ARI website, but to www.sef.pt/pt/Pages/Registo The link is here :Registo

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Still no response from SEF’s listed email or regional directory emails regarding fixing the technical error that won’t allow me to register on the SEF portal for automatic renewal. Both lawyer and myself have sent multiple follow-ups. If anyone has a better email/has specific experience with this issue that would be most appreciated. For some reason they just won’t accept anything but email on this issue.

Sorry just saw this. We had only paid the processing fee so we just ate that and redid the whole thing on the auto. The twits wanted a police certificate from Malta as that is where we living when we applied in 2018. But that we cannot give as we do not live there.

OK if people who have been trying to do automatic renewals kindly share their success stories on this thread, as our individual “expiration dates” come up next few months (i.e., currently those with expirations in April / May / June)? Thanks in advance.

(so we know if the automatic renewals is here to stay, or not
)

oh, i did both, and registered this time with a different email to ari.sef.pt. we dont qualify for auto renewal (red line everytime we try)

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Perhaps write a PM to @minimaxr, as he is credited for the “HOW TO” in the link above? Hope he will have the time to help.

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My permit expired in April and the auto-renewal feature was available last week.

I was told they ship it within 2 weeks. Does anyone knows if you need to be in PT to sign for the delivery?

Before, it was possible to have it shipped to my lawyer offices so I could pick it up whatever I wanted.

PS: It would really be a mess if I can’t obtain it just because I can’t fly back to Portugal, especially as a ARI investor.

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