My wife lived for 6 months in Portugal 28 years ago and had a social security number
Her RNH application is stuck in e Balcão with mention deferido ( proyecto de decisao) since September 2022
We already translated and submitted china residence permit since 2013 to relevant site and delivered originals .we also submitted many other supporting documents in English and Spanish
If you are referring to NHR, then i’d suggest getting an in-person appointment at your ‘local’ AT office. At least this is possible with AT as opposed to SEF…
Wait, there must a way to book an official appointment with AT for you, surely?
I recently booked it with Seguranca Social on the phone at quite short notice, I imagine there is a similar process for AT?
I am a bit spoiled as I just turn up at my local AT office when I need them and they talk to me, but this is a very ‘remote’ location nowhere near Lisbon