# What on earth is going on with SEF appointments? **URL:** \ **Category:** Article discussion\ **Created:** [September 6, 2021, 7:53am UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949 "2021-09-06T07:53:05Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![sam](https://community.nomadgate.com/user_avatar/community.nomadgate.com/sam/32/4550_2.png) [@sam](https://community.nomadgate.com/u/sam)\ **Post date:** [September 6, 2021, 7:53am UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/1 "2021-09-06T07:53:05Z")
SEF - or, Serviço de Estrangeiros e Fronteiras - Portugal’s immigration and borders service has become somewhat of a hot topic for [Golden Visa](https://nomadgate.com/portugal-golden-visa-guide/) applicants. Specifically regarding the almost impossible task of getting hold of an appointment with them of late. * * * This is a companion discussion topic for the original entry at [https://nomadgate.com/sef-appointments/](https://nomadgate.com/sef-appointments/) ---
**Author:** ![tkrunning](https://community.nomadgate.com/user_avatar/community.nomadgate.com/tkrunning/32/9053_2.png) [@tkrunning](https://community.nomadgate.com/u/tkrunning)\ **Post date:** [September 6, 2021, 7:57am UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/2 "2021-09-06T07:57:14Z")
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**Author:** ![nevadaandonward](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/n/c77e96/32.png) [@nevadaandonward](https://community.nomadgate.com/u/nevadaandonward)\ **Post date:** [September 6, 2021, 11:53am UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/3 "2021-09-06T11:53:15Z")
Great article! Words of encouragement: I was able to book my biometrics in Coimbra with patient diligence. As noted, cancellations do open up from time to time, particularly at certain hours of the day and week. Next-day Azores appointments often open up in the hour before midnight, Portugal time. But note that you can not cancel an appointment on the same day, so if you book it, you’re stuck with it! And the immigration people will be cross with you if you miss an appointment without a good excuse. One of the big law firms appears to manually reshuffle the appointment calendar during the mid-morning of Portuguese business days. You can often find plum spots if you check at just the right moment. I found a Coimbra appointment two weeks ahead of time–plenty of time to book travel and all that. Good luck everyone! ---
**Author:** ![Lauras](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/l/3ab097/32.png) [@Lauras](https://community.nomadgate.com/u/Lauras)\ **Post date:** [September 6, 2021, 12:37pm UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/4 "2021-09-06T12:37:34Z")
Can you please send the link to get the appointment? Are you saying that midday is the best time to check? Thank you ---
**Author:** ![nevadaandonward](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/n/c77e96/32.png) [@nevadaandonward](https://community.nomadgate.com/u/nevadaandonward)\ **Post date:** [September 6, 2021, 1:07pm UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/5 "2021-09-06T13:07:37Z")
Log in to your account at ari.sef.pt and click the calendar. It’s like playing the lottery with sweat equity. Check as often as your motivation calls for. ---
**Author:** ![anon16151502](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/a/c57346/32.png) [@anon16151502](https://community.nomadgate.com/u/anon16151502)\ **Post date:** [September 6, 2021, 1:59pm UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/6 "2021-09-06T13:59:06Z")
This is a well written article. I agree one of the largest problems is the lack of communication and transparency. ---
**Author:** ![Lauras](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/l/3ab097/32.png) [@Lauras](https://community.nomadgate.com/u/Lauras)\ **Post date:** [September 6, 2021, 2:20pm UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/7 "2021-09-06T14:20:41Z")
> [@nevadaandonward](#): > > ari.sef.pt I agree too ---
**Author:** ![Lauras](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/l/3ab097/32.png) [@Lauras](https://community.nomadgate.com/u/Lauras)\ **Post date:** [September 6, 2021, 2:24pm UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/8 "2021-09-06T14:24:39Z")
Do you have the link for family reunion visa? that one is one for golden visas. Thank you ---
**Author:** ![laneye](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/l/a183cd/32.png) [@laneye](https://community.nomadgate.com/u/laneye)\ **Post date:** [September 6, 2021, 4:50pm UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/9 "2021-09-06T16:50:02Z")
There is two interesting articles worth reading over similar on the same situation. > **[Allegations of SEF services being sold on the internet. | Safe Communities...](https://www.safecommunitiesportugal.com/allegations-of-sef-services-being-sold-on-the-internet/)** > > Case has already been reported to the Public Prosecution Service Aliens and Borders Service awaits the "rapid clearance of responsibilities". The Aliens and Borders Service (SEF) announced today that it has filed a complaint with the prosecutor of... > **[Portugal Golden Visa Approvals at All-Time Low in July: Preference for D7,...](https://www.imidaily.com/editors-picks/portugal-golden-visa-approvals-at-all-time-low-in-july-preference-for-d7-hqa-visas-may-be-the-cause/)** > > The SEF is reorganizing and taking fewer appointments. Golden visa investors are being "pushed to the back of the line," says Laura Blumes. ---
**Author:** ![a71bd366c4e0ba1cc9ba](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/a/848f3c/32.png) [@a71bd366c4e0ba1cc9ba](https://community.nomadgate.com/u/a71bd366c4e0ba1cc9ba)\ **Post date:** [September 6, 2021, 6:14pm UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/10 "2021-09-06T18:14:16Z")
Regarding this first article you identify, it sounds positive however, despite SEF knowing about this situation of irregular bookings on the platform for months it still continues. Even worse, it seems to be a sick joke. The article you reference is based on a 2019 incident. If you think anything will improve now with the same behavior 2 years later, you are surely the sucker here. [Expresso | SEF queixa-se ao Ministério Público por suspeita de venda de vagas de atendimento](https://expresso.pt/sociedade/2019-08-20-SEF-queixa-se-ao-Ministerio-Publico-por-suspeita-de-venda-de-vagas-de-atendimento) ---
**Author:** ![hameed.arshad](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/h/f0a364/32.png) [@hameed.arshad](https://community.nomadgate.com/u/hameed.arshad)\ **Post date:** [September 20, 2021, 7:17am UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/11 "2021-09-20T07:17:19Z")
Hi I did my biomatric in Aug 2019 and until now the status is “under process”. What options do I have? what next steps can I take? ---
**Author:** ![mir3134](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/m/e19adc/32.png) [@mir3134](https://community.nomadgate.com/u/mir3134)\ **Post date:** [September 20, 2021, 8:01am UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/12 "2021-09-20T08:01:40Z")
That is truly bizarre that you are still awaiting your GV Card 25 months after your bio-metrics. My guess would be that there is an outstanding issue with your application, which hasnt been adequately handled by your lawyer / GV Firm. ---
**Author:** ![myakira](https://community.nomadgate.com/user_avatar/community.nomadgate.com/myakira/32/4129_2.png) [@myakira](https://community.nomadgate.com/u/myakira)\ **Post date:** [September 23, 2021, 8:39am UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/13 "2021-09-23T08:39:28Z")
Hi nevada Did you have to re-login in order to refresh the locations? or is it simply changing the region suffice for refreshing the appointment page? I tried every ten mins for days in a row without seeing a single opening. ---
**Author:** ![nevadaandonward](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/n/c77e96/32.png) [@nevadaandonward](https://community.nomadgate.com/u/nevadaandonward)\ **Post date:** [September 23, 2021, 9:02am UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/14 "2021-09-23T09:02:01Z")
It makes a fresh dynamic query for openings every time you change the location dropdown. Your login lasts for about 24 hours before you have to log in again. It starts to act a little strange when the login expires. Probably fine if you start a new window each day. It can definitely be slow and discouraging, but I succeeded & others did too. Wishing you luck and endurance! ---
**Author:** ![myakira](https://community.nomadgate.com/user_avatar/community.nomadgate.com/myakira/32/4129_2.png) [@myakira](https://community.nomadgate.com/u/myakira)\ **Post date:** [September 23, 2021, 5:12pm UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/16 "2021-09-23T17:12:01Z")
Hi Nevada Like you said, I tried tirelessly for months without success. The scheduling system suddenly opened a whole months’ worth of appointments at 18:30 (Central European Time), for all locations. I snatched one as quickly as I could move my hand. Now I can book my flight for Oct. Thank you so much for the encouragement! ---
**Author:** ![hecticbetty](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/h/3ab097/32.png) [@hecticbetty](https://community.nomadgate.com/u/hecticbetty)\ **Post date:** [September 27, 2021, 6:54am UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/17 "2021-09-27T06:54:38Z")
Hi Sam I’m in a similar position - however, I am trying to get my biometric card to replace my residency certificate (a new requirement as a result of Brexit). Plus I am outside of Portugal in a red country (South Africa).at the moment. Will I be able to communicate with SEF if they give me a date that I cannot meet? ---
**Author:** ![LosLatinos](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/l/8dc957/32.png) [@LosLatinos](https://community.nomadgate.com/u/LosLatinos)\ **Post date:** [October 3, 2021, 8:19am UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/18 "2021-10-03T08:19:01Z")
Does anyone know a reliable contact at SEF? It could even be a generic email they have, as long as they use it and reply to it? I feel like it is a black hole, no reply, no information flow! ---
**Author:** ![tommigun](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/t/898d66/32.png) [@tommigun](https://community.nomadgate.com/u/tommigun)\ **Post date:** [October 3, 2021, 9:29am UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/19 "2021-10-03T09:29:16Z")
Did you try calling them on the phone? ---
**Author:** ![LosLatinos](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/l/8dc957/32.png) [@LosLatinos](https://community.nomadgate.com/u/LosLatinos)\ **Post date:** [October 3, 2021, 1:02pm UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/20 "2021-10-03T13:02:04Z")
Yes, I tried these two numbers they listed on their site (+351) 808 202 653 & (+351) 808 962 690 ---
**Author:** ![jb4422](https://community.nomadgate.com/letter_avatar_proxy/v4/letter/j/ec9cab/32.png) [@jb4422](https://community.nomadgate.com/u/jb4422)\ **Post date:** [October 3, 2021, 1:33pm UTC](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949/21 "2021-10-03T13:33:05Z")
according to the AFIP folks, attempting to call SEF at this point is a near useless exercise. You might have some luck around 8-9. Relating what I’ve read, YMMV. [Next page](https://community.nomadgate.com/t/what-on-earth-is-going-on-with-sef-appointments/41949.md?page=2)