Unclear if AIMA’s committed to actually deal with these, or it’s just another “agreed-upon official black hole?”
New AIMA complaints channel
The Portuguese Bar Association (OA) has announced the creation on its website of a direct channel to receive complaints and contributions regarding the functioning of the Agency for Integration, Minorities and Asylum (AIMA).
…The Portuguese Bar Association (OA) will receive the complaints and forward them in bulk to AIMA, according to an agreement between the two institutions.
…“When a lawyer, to get a response from a public service, has no alternative but to resort to a court, it is clear that the public service is not working well,” he stressed.
…According to a statement from the OA, the two institutions wanted to “create a permanent contact channel for sharing information about specific situations that may be reported by lawyers and that may represent constraints on access, non-compliance with rights and prerogatives, and/or discrepancies in regional procedures adopted in relation to the interpretation of the law and validation of documents.”