I am also not thrilled with NordVPN. My main complaint is that it frequently logs me out and forces me to reenter the password. My password is a long string of gibberish; this is irritating behavior.
I wrote politely to customer service to ask about this. They never replied.
I have also observed a lack of effectiveness in the service. While I was in Europe, I activated a NordVPN proxy in the USA and tried to access the Whole Foods Market USA site (I was looking for halloumi cheese on the west coast, if you’re curious). The site kept reproaching me that wholefoodsmarket.com is only for users in the USA, and redirecting me to the UK site. It’s irritating that their web site does this, for sure, but it’s also irritating that my proxy service didn’t prevent Whole Foods Market from noticing that I’m in Europe.
I won’t go into details here, but I’ll pay close attention to the privacy policy and reputation of the next provider I choose.