Error creating account in AIMA Renewal Portal

[hanoch (Hanoch Y)]

My ARI resident permit expires on the end of September 2026 and according to the renewal site it is open to resident permits expire till October 2026.

• Renovação de Autorizações de Residência cujo termo expire após 1 de julho de 2025 e até 31 de outubro de 2026.
  Caso o termo da sua autorização de residência seja posterior, deve aguardar pela abertura do Portal aos meses seguintes.
• Renovação de Autorização de Residência para Investimento (ARI), para títulos com validade expirada a partir de 22 de fevereiro de 2020 e até 31 de outubro de 2026.

I’m trying to create an account (With my email, resident number, NIF and birthday ) yet I get the following error:

Cidadão não identificado ou sem acesso nesta fase.

I’m the only applicant, I have no dependencies , this is my first card renewal and and my information is the same as when I applied to the resident permit.

• Anyone knows how to get support for that?
• Do I need to get an email from AIMA beforehand in order to create account?

[PTbound (A L)]

Hi - there are at least 5 posts regarding “Cidadão não identificado…” errors in the existing thread about the ARI renewal portal. Please post your question there (if it’s not already solved in that thread).

New online ARI renewal process (Feb 2026)

Hi! Thanks for all the sharings. Just want to know does anybody, whose residence permit expired before July 2025, succeflly register on this renewal portal? My residence permit expired in 2021, and I have tried to use my three past residence permits No. to make registration, but none of them works on this portal, it comes out with the error " Cidadão não identificado ou sem acesso nesta fase". If anyone could give me some suggestions, I would be deeply grateful. Thank you!