My dependent paid fee more than 5 months ago. System did not advance to the Document Stage. Emails are sent twice weekly to complain. No response. Filed complaint at Livro de reclamaçoes. Got a reply with irresponsible attitude saying that I should continue submit the documents online and the system was fine. I filed complaint again saying that NO way the system works. And I also included the username/password in the complaint and request them to log in to see by their eyes that if the renewal now moves to Document Stage. After that, i’ve been waiting more than 3 month with zero response. Aima is undisputed heavy weight champion of the world! 
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