I just received an apostilled FBI report using another service (monumentvisa.com) this morning and had a similar experience. You email the FBI docs to them, then they print them out and hand-walk them over to DoS. I also used their FedEx option to get them back. 26 days start to finish for the apostille process once we had the FBI docs (and that included occurring over the Thanksgiving and Christmas holidays). I second Jake-n-Annās recommendation to read the topic Apostille and document preparation for US GV investors.
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