How about using the complaints book? That seems to get action from businesses.
Where I can find the complaints book, do you know?
I believe there’s at least two complaints books in PT:
- Yellow (public services): Home - Livro Amarelo Eletrónico - also see: Making a complaint, suggestion or compliment about a public service - ePortugal.gov.pt
- Red (private sector): https://www.livroreclamacoes.pt/Inicio/ - also see: How to complain in Portugal - The Portugal News
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That’s very helpful info, thanks.
I imagine your stress, but your case is maybe better, as I had an unresolved issue for 2 years with Millennium BCP… I had kept approaching the account manager (assigned to me) by phone (from oversea at night), email, whatsapp, skype, and she completely ignored me for 2 years.
The problem was she incorrectly registered my address as well as my name. How could she make such an easy mistake for the customer’s name? It was very important to apply for GV. I was nervous not to reject the visa application due to her mistake…
I included all email addresses I knew into the correspondence. No one in that group ever resolved this easy request just for revising my name and address. Eventually I got a visa, but afterward, I visited an office (not the one the previous account manager works), then my data correctly registered. And they told me “your name is difficult”.
I agree that Millennium BCP charges high fees for this level of services. Please share any alternatives here. 
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