I got a bad review on Airbnb at the end of last year. A stay in Montenegro, saying I was a mess and did not leave the place at what it should be.
Yeah, it sucks.
It is extremely annoying and unfair. But sometimes, life throws you a curveball, and what you can do is figure out how to deal with it.
And although this is written specifically for Airbnb, I believe the principles applied to all of the review websites.
Alright, ready? Let’s get rolling.
First - Get a good review
Hold up. Hold up. Before you start throwing rocks at me. Let me explain.
It’s an obvious one but can be easily overlooked.
The most important thing during an Airbnb stay is don’t treat an Airbnb as your home.
Here’s what you should do instead:
- Keep the property clean
- Be reasonable quiet in the place
- Be friendly and polite toward the host
Simply put, I think for both ethical and practical reasons. You should aim for getting a good review first.
Second - Your gut feeling is telling you are going to get a bad review
From time to time, even if you take all the possible precautions to do with cleanness, noise, and general respect and friendliness towards the host, things could still go south.
And now it’s time for you to do some damage control.
The technique is as follows:
- Ask for a late checkout (so the host can leave a review right on the spot)
- Give a small gift
Usually, the host would not leave a bad review in front of you, I would say the chance of this working is about 80%.
Third - You get a bad review. How to deal with it?
In this situation, I would assess the ratio of the good/bad review in my account.
If you have an overwhelming amount of good review, I would say forget about it. Let it be the tears in the rain.
But if you are like me, a naughty boy, you have three options:
- Contest the review : the chance of this working is very low
- Increase the ratio of positive reviews : go for the instant booking option. And then ask for a good review after your stay
CryCreate a new account : Delete the old one and get a new one. Lay low for 6 months then get a new one.
Alright, this is all I get. Let me know what you think. Sometimes I think I over analyze things a bit too much, but I also think some of the techniques could help you guys out.