Email… hehe, forget about them. It’s Portugal. Call her.
We’ve received the visas 3 weeks ago, and during the process I did feel very confident about her competence. Unlike her Portuguese colleagues she focuses on result.
But of course, I don’t know your specifics, maybe indeed she is not interested.
One tip - if you’re just starting the process, think twice about buying a rental apartment. We’ve got a couple of them for a year now and it’s not working out that well. Hotels, airbnbs are also quite empty everywhere, even in Algarve. I’d rather buy something else. Perhaps a grade A commercial space, since Louis Vuitton-kind of shops don’t care about covid and pay the rent. Or an office space in a business center with real tenants. Anyhow, the more expensive - the better, otherwise there’s a big change the investment won’t work as an investment. Everything that is advertised as “managed” business or “in development” - is hopeless here, Portuguese people just don’t like to work and never ever stick to any deadlines. That’s my experience so far, and I didn’t meet real people with a different opinion. If you plan to live here though - just buy a house for yourself, 300k somewhere off the city in a beautiful place - that’s a good investment. Renting out a good house is also extremely difficult, the quality of housing here is very low.