I wish I had checked this thread first. I tried to sign up for my n26 account today and it looks like I will be denied.
I mistakenly tried to use the address for my virtual mail box. The system appeared to accept it but then a couple steps later said my account was denied. I was prompted to call customer support and the first guy I reached made it seem like it was no problem.
He said he would clear the information and I just needed to clear things on my side and re-sign in to update the address information. Unfortunately, when I tried that, it would not let me change anything and so, I had to call them back. The second person said they couldn’t do anything and put me in email contact with specialized support.
Well, as it turns out, the specialized support wanted a utility bill as a proof of address. They would not accept a bank statement or any of form of official document as I usually have been able to use for other banking situations or official business. I don’t have a utility bill that is in my name, so it looks like I will not be able to make an account.
I am really disappointed and a little baffled that they specifically require utility bills and won’t accept other official documents. Even people who are not digital nomads may not have utility bills in their name with all the different types of house shares and families living together these days. Oh, well…
Don’t make the same error, BE SURE TO USE A PHYSICAL ADDRESS and not your virtual mailbox address.