Yes, that’s why I’ve given up on online renewal now and am waiting for my appointment with AIMA this April. Perhaps you were able to renew the dependent’s card because you’ve already completed the renewal for the principal applicant? In my case, the principal applicant hasn’t received their card yet, and the dependent couldn’t renew online either, so it’s likely that AIMA hasn’t finished processing the principal applicant’s renewal application.As you said, we’re like locksmiths, fumbling around with this system little by little. Even when I managed to book an appointment in person last year, I had to try every possible way to enter the data into the fields before I could successfully schedule an appointment 
AIMA treats us like a joke, but the money we’ve invested in this country is real 
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