Hi Boris
Congratz to your son.
There is no news for my dependents. One is still stuck at payment stage 24 days until now. Other one is stuck at “avaliação” stage.
I used contactenos platform to update nif niss sns address 3 times for both dependents. Got all emails confirming that all datas have been updated but on portal de renovacoes it shows me nothing is updated…Now I am fed up and not going to update the 4th time…
Is the online renewal process working well for primary applicants and only dependents are having issues?
Yes, I had one lawyer do the application, then used a second lawyer to successfully sue for my GV, then the original lawyer to actually get my card. I don’t know why, but the site just let me create an account and password. Perhaps my firm did not lock me out, or something?? IDK
I am having some difficulty in updating my SNS/number de utente for the renewal portal. I tried updating my saude number on the portal. At first it was impossible to add my files to the portal and it did not give clear reasons for the rejection. After a lot of trial and error, I figure out this part. It requires exactly 3 documents and it states that each file can be 1 MB each. THIS IS INCORRECT. Solution: I had to resize my PDFs to under 250k to get the portal to accept them.
After this, the submit button was active and I was able to press it to continue. After about 1 minute, it returned an error that quickly disappeared I believe it said some type of error “(Undefined)”. Has anyone been able to beat this error and submit the request to update documents?
Hi! Thanks for all the sharings. Just want to know does anybody, whose residence permit expired before July 2025, succeflly register on this renewal portal? My residence permit expired in 2021, and I have tried to use my three past residence permits No. to make registration, but none of them works on this portal, it comes out with the error " Cidadão não identificado ou sem acesso nesta fase". If anyone could give me some suggestions, I would be deeply grateful. Thank you!
Situação Contributiva = your no-debt declarations from AT and Segurança Social. From the latter you may submit a no-record declaration if you still don’t have a NiSS.
For the Segurança Social: if I don’t have a NISS (and unable to get one because I’m not living nor employed in Portugal);
Do we submit a self-declaration or do we need to get that from the authority? If latter; what’s the procedure? Online, email, visit?
If you don´t have an NISS, but have lawyers dealing with your GV, they will be able to get the no-record declaration for you (with a visit).
Via lawyer under PoA, or a personal visit to Seguranca Social (appt. must be booked over the phone in advance).
Here is solution:
https://www.reddit.com/r/PortugalExpats/comments/1oicdgk/issues_with_the_aima_form/
Our lawyer helped us change the login email in the system from hers to ours, although we’re still waiting for AIMA confirmation.
Hi!
Any update for your renewal? Has it been concluded?
Many thanks in advance
Is the AIMA renewal portal experiencing errors? I’ve already created an account, but now I can’t log in and it keeps showing an error. This has been going on for two weeks now.
All of mine are working but all infos are not updated at all!!!
same here. I previously have an account but same error today
It’s terrible that this happened to us. So what do you think we should do? You have an appointment with AIMA coming up, right?
I hope my card is approved. I cannot login may due to change in ID number so the account is no longer valid. I hope so.
Perhaps this is the reason
I wouldn’t worry. After all, we are dealing with AIMA who recently won the digital transformation award. I am sure they have everything under control.
Update:
Today my dependents had their appointment in AIMA Tavira (these were scheduled via request at contactenos platform in November 2025). AIMA officer explained that nothing they could do for us because now the process is 100% online and our biometrics are still valid.
I asked them about why one of my dependents had paid the required fee but the system did not move forward to the uploading document stage. They asked me if I reported this issue to AIMA. Of course I did email and sent request via contactenos platform 2-3 weeks ago. Then AIMA staff told me just to wait for the response because they have zero control on that matter.
Finally, I asked them about updating the infos NISS, SNS, new address of my dependents. I showed them all infos that needed to be updated. Then I was asked to come with a staff into their office. There the staff typed new address into the system (which I literally saw it by my own eyes) and told me that new card will be sent to the new address (I hope it is true. We shall see). I was also told that other infos about NISS and SNS were already there in the system and no need to re-type again.
Then I used my mobilephone to log in the my dependent’s account on the Portal-renovacoes platform. The new address was not updated. Immediately I show it to AIMA staff and asked why. Staff told me not to worry about it because from his side he could see that all infos were updated.
From this trip, I only did one thing which was to get the new addresses and other infos updated. I am not sure if it is a fruitful trip a not. The result only can be confirmed when my dependents receive their cards at the new address.
For me and my dependents, driving down south from Lisbon to Algarve was a pleasure. We stayed one night and explored the town. It is absolutely beautiful. However I feel I am in England rather than in Portugal. Even the penniless and the 70 years old farmers speak English well and the consequence is that prices are significantly higher than what I use to pay in Lisbon. Of course, one day spending will not damage much. However it is quite disappointed and concerning regarding AIMA. Imagine someone who does not live in Portugal full time has to arrange flights, hotels, taking kids out of school …just to show up at the appointment and finally realise that AIMA could not do anything because all must be done online. Why couldn’t AIMA inform me earlier? The internal communication inside AIMA is 300% broken with no sight of recovery… 
Then I used my mobilephone to log in the my dependent’s account on the Portal-renovacoes platform. The new address was not updated.
I’ve heard it said before that the system(s) that AIMA personnel use are not the same system(s) as the portals that we see, and that there’s a synchronization job that happens periodically to reconcile data between them - meaning that data entered at one end isn’t immediately visible at the other end.
Your experience would support that idea. Interesting to see it in practice, if no less frustrating.
