@mradovan Believe it or not, N26 has great TrustPilot reviews compared to most banks, even other neobanks. I checked perhaps 10 popular banks now, and N26 had the best score (4/5), along with Revolut, Monzo and Danske Bank (although those still had a larger proportion of 1 star ratings). All other banks I checked had 1-3 stars.
Most of their negative reviews seem to be from people not qualifying for an account or having problems opening one. I’m sure most of those guys would have been OK if they had read this article first. Others seem to be related to compliance related issues, which all banks deal with and are never popular by affected customers.
It doesn’t change the fact that we should take the negative reviews seriously. Still, I’ve worked with many dozens of banks across more than a dozen countries, and my experience with N26 has been much better than with most.
It hasn’t been perfect though, they can be a bit inflexible sometimes (hey, they are German after all—no offense, German friends ). In my case they are refusing to convert my N26 Business account to N26 Metal (which I would like to review to share my experience here) or any other “personal” account. Probably it’s because of limitations in how they have set up their backend, but it’s still annoying.
But in all I think their customer service has been great. Usually they reply instantly or within a few minutes on the chat. I chatted with them yesterday to get my investment module activated, and I had someone helping me in 2 minutes.
Did you have a negative experience yourself?