No, we did not physically reside in Portugal for a full five years before applying for Article 80 Permanent Residency, though we had accumulated five years of holding ARI resident cards. Our first GV card was issued in June 2020, and we moved permanently to Portugal in March 2022.
We gave up on the idea of getting a specific “Permanent Residency” appointment after waiting for months (our lawyer was emailing daily requests) and, on advice from the AIMA e Nacionalidade Portuguesa - Grupo de Apoio Facebook group, submitted a “renewal” request via Contacte-nos, with the plan to then request PR in person.
About a month after submitting that request online, we were assigned appointments in Lisbon, where we live. At the appointment, the AIMA agent told our lawyer “no problem,” or something like that, when she expressed that we wanted to apply for PR.